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When You Arrive
While you are at Saint Francis Hospital at Broken Arrow, we want you to feel at home and as comfortable as possible. Our first effort will be to get you to your room promptly, so you can relax and we can begin your care.


If time permitted, your physician gave our admitting nurse orders for your tests, diet and other instructions. You may also have been contacted for insurance and business information. The hospital will need your insurance identification cards at the time of admission to complete your hospital record. Financial counselors will assist you and your family with insurance forms and any special financial arrangements.

When you complete your admissions interview, you will be assigned a permanent medical record number to be used as a history number any time you are a patient at Saint Francis Hospital at Broken Arrow. You will also be assigned a new billing number each time you present for new services. You will also receive an identification bracelet that must be worn during your entire hospital stay. If you are allergic to any drugs, you will get another bracelet to identify your allergy.



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You will need only essentials such as toiletries and sleeping apparel in your room. You do not need to bring excess clothing. Rehabilitation patients should bring several changes of comfortable, casual, loose-fitting clothing. To ensure the safety of other patients, appliances such as hot rollers and hair dryers are not allowed in your room. Electric razors are permitted.

The hospital cannot be responsible for money or personal belongings, including hearing aids and dentures, so please send credit cards, jewelry and all but a few dollars home. Money and valuable not sent home should be placed in the hospital’s vault for safekeeping.

Your Hospital Room
Each room at Saint Francis Hospital at Broken Arrow is private. Our staff will work to make you as comfortable as possible in your new setting. Your nurse will review your doctor’s orders and will ask you additional questions to complete your medical record. In the nursing interview, you will have the opportunity to ask questions and participate in the proposed Plan of Care.

If your doctor allowed you to bring medications from home, you’ll be asked to check them with the nurse. Only medications prescribed by your doctor during your hospital stay may be taken. For your convenience, we have Patient Information cards, which you can use to keep a listing of your medications and health history

If you wear dentures, please ask the nurse for a denture container. Dentures wrapped in tissue and left on table tops could be discarded accidentally.

All beds can be raised or lowered electrically. At bedtime, the bed is usually placed in a low position with the top side rails raised. The rails will not obstruct you from getting in and out of bed; they actually provide a handrail for you to steady yourself. If you feel unsteady or have taken sedatives, please use your signal light to call for assistance to get out of bed. Do not cover your night light. It will help orient you to your new surroundings.

Your meals are prepared according to your physician’s instruction and are served about 7:30 a.m., noon and 5:30 p.m. Each morning a food service technician will bring a menu for you to select your meals for lunch and dinner. If you have any special nutritional problems or questions, registered dietitians are available to help you.



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Your room number and phone extension are the same. Friends may reach you between 7 a.m. and 9 p.m. by dialing 451-5xxx and your three-digit room number. So you may rest, calls to your room at other hours are diverted to the hospital operator. You may call outside the hospital at any hour by dialing 9 plus the number. For long-distance calls, dial 0 for the hospital operator. You may charge the call to your home phone or telephone credit card.

A television is provided in every patient room. We subscribe to basic cable services for each of our patients.

General Information

In keeping with the Surgeon General’s warning that smoking is harmful to health, Saint Francis Hospital at Broken Arrow maintains a smoke-free environment throughout the facility for patients, employees and visitors.

Mail and Flowers
Volunteers deliver mail and flowers to your room. If mail arrives after you leave the hospital, it will be forwarded to your home. Flowers arriving after your dismissal will be returned to the florist for home delivery.

Notary Public
Notary public services are available for patients from 9 a.m. to 4 p.m. Monday through Friday. Your nurse can arrange for one to come to your room. Other hospital personnel may not act as witnesses for personal documents.

Special Services

Pastoral Care and our Chapel
The Pastoral Services Department at Saint Francis Hospital at Broken Arrow is here for you. We have a chaplain that is available to meet with you. Our Pastoral Department can provide you with free literature. Also, all clergy are welcome to visit members of their church, mosque or synagogue. Our chapel is located near the main entrance of the hospital and is open at all times for patients, family members and the public.

Gift Shop
Gifts, cards, snacks and sundries are available in the Auxiliary Gift Shop located on the first floor. Gift Shop hours are 9 a.m.-4 p.m. Monday through Friday.

Our cafeteria is located on the basement level. The cafeteria is open Monday through Friday 7:30-9:30 a.m. for breakfast and 11 a.m.-1 p.m. for lunch. Vending machines are located on the main level across from the information desk and in the cafeteria.

Lost and Found
The Housekeeping Department is responsible for lost and found articles. You can reach Housekeeping at 451-5131.

Your Account

Our billing department will work with you to provide details on current charges, amounts due and payments.

The daily rate quoted to you includes your accommodations, phone use, meals and services of the nursing staff and house staff. Our policy is to charge for the day of admission, but not for the day of discharge. The daily rate does not include the services of your personal physician or other physicians consulting on your case. We may, depending on your insurance coverage, request a deposit of some other arrangement for payment upon admission.

Our Billing Office will file insurance claims on the patient’s behalf. To verify health insurance coverage, we will need the following information:

  • Name and address of the insurance company
  • Social security, group number and name
  • Place of employment
  • Business address and phone number
  • Date of birth
  • Claim form and insurance card.

If the insurance company does not pay within 30 days, the patient or guardian will be responsible for the balance of the account. To arrange your payment, call the Financial Advisor at extension 5134. If you are enrolled in a managed care program, a co-payment is requested at the time of admission.

If a patient is served by Medicare or Medicaid, the hospital will file the claim and any supplemental policy. Statements will not be sent to the patient until Medicare has paid on the account. Medicaid does not pay the hospital for outpatient or emergency services unless the service is pre-authorized, is covered as an outpatient procedure, or is within 24 hours of an injury. If you do not have insurance or the insurance cannot be verified at the time of check-in, outpatient services must be paid for in full.

Your Financial Advisor is here to help you. He or she will verify your insurance coverage and work with you on insurance deductibles and payment arrangements. Payments for hospital services can be made through cash, check, American Express, Visa or MasterCard.

Leaving the Hospital
Your physician determines when you are well enough to leave the hospital and writes the discharge order. We suggest you send flowers and gifts home, and discuss arrangements for your hospital bill with the financial counselors the day before discharge, if possible. These arrangements will make the morning of your dismissal easier.

Your physician, the administrative staff and hospital employees join in wishing you well. If we may be of further service, we look forward to the opportunity to assist you.

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